diff --git a/datamodel/itop-attachments/datamodel.itop-attachments.xml b/datamodel/itop-attachments/datamodel.itop-attachments.xml
index 7b160a14f8..25f94714b7 100644
--- a/datamodel/itop-attachments/datamodel.itop-attachments.xml
+++ b/datamodel/itop-attachments/datamodel.itop-attachments.xml
@@ -1,8 +1,9 @@
-
-
-
-
+
+
+
+
* @license http://www.opensource.org/licenses/gpl-3.0.html LGPL
*/]]>
-
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-
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- - temp_id
- - item_class
- - item_id
- - item_org_id
-
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- - temp_id
- - item_class
- - item_id
-
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-
- - temp_id
- - item_class
- - item_id
-
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+
+
+
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+ - temp_id
+ - item_class
+ - item_id
+ - item_org_id
+
+
+
+
+ - temp_id
+ - item_class
+ - item_id
+
+
+
+
+ - temp_id
+ - item_class
+ - item_id
+
+
+
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+
+
diff --git a/datamodel/itop-change-mgmt-1.0.0/datamodel.itop-change-mgmt.xml b/datamodel/itop-change-mgmt-1.0.0/datamodel.itop-change-mgmt.xml
index 93936c367f..f3f004ab4a 100644
--- a/datamodel/itop-change-mgmt-1.0.0/datamodel.itop-change-mgmt.xml
+++ b/datamodel/itop-change-mgmt-1.0.0/datamodel.itop-change-mgmt.xml
@@ -1,8 +1,9 @@
-
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@@ -10,505 +11,505 @@
* @author Denis Flaven
* @license http://www.opensource.org/licenses/gpl-3.0.html LGPL
*/]]>
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-
-
-
- images/change.png
-
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- approved
- assigned
- closed
- implemented
- monitored
- new
- notapproved
- plannedscheduled
- rejected
- validated
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- yes
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+
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+
+ images/change.png
+
+
+
+
+
+
+
+
+
+ approved
+ assigned
+ closed
+ implemented
+ monitored
+ new
+ notapproved
+ plannedscheduled
+ rejected
+ validated
+
+
+
+
+
-
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+ yes
+ no
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+ Set('close_date', time());
return true;
}]]>
- Get('contact_list');
$oToImpact = $this->Get('ci_list');
@@ -540,11 +541,11 @@
$this->Set('creation_date', time());
$this->Set('last_update', time());
}]]>
- Set('last_update', time());
}]]>
- Get('ref');
if (strlen($sCurrRef) == 0)
@@ -559,7 +560,7 @@
$this->Set('ref', $sName);
}
}]]>
-
-
-
-
-
-
- - title
- - org_id
- - description
- - ticket_log
- - start_date
- - end_date
- - document_list
- - ci_list
- - contact_list
- - incident_list
- - status
- - reason
- - requestor_id
- - workgroup_id
- - creation_date
- - last_update
- - close_date
- - impact
- - agent_id
- - agent_email
- - supervisor_group_id
- - supervisor_id
- - manager_group_id
- - manager_id
- - outage
- - fallback
-
-
-
-
- - finalclass
- - ref
- - title
- - org_id
- - start_date
- - end_date
- - status
- - reason
- - requestor_id
- - workgroup_id
- - creation_date
- - close_date
- - impact
- - agent_id
- - agent_email
- - supervisor_group_id
- - supervisor_id
- - manager_group_id
- - manager_id
- - outage
-
-
-
-
- - finalclass
- - title
- - start_date
- - status
-
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- images/change.png
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-
- - document_list
- - ci_list
- - contact_list
- - incident_list
- -
-
-
-
-
-
- ref
- - title
- - org_id
- - status
- - reason
- - impact
- - description
-
-
- -
-
-
- outage
- - fallback
-
-
-
-
- -
-
-
-
-
-
- creation_date
- - start_date
- - last_update
- - close_date
-
-
- -
-
-
- requestor_id
- - workgroup_id
- - agent_id
- - supervisor_group_id
- - supervisor_id
- - manager_group_id
- - manager_id
-
-
-
-
-
-
-
-
- - ref
- - title
- - org_id
- - start_date
- - end_date
- - status
- - reason
- - requestor_id
- - workgroup_id
- - creation_date
- - last_update
- - close_date
- - impact
- - agent_id
- - agent_email
- - supervisor_group_id
- - supervisor_id
- - manager_group_id
- - manager_id
- - outage
-
-
-
-
- - title
- - org_id
- - start_date
- - status
- - requestor_id
-
-
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-
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-
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- images/change.png
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-
-
- - title
- - org_id
- - description
- - ticket_log
- - start_date
- - end_date
- - document_list
- - ci_list
- - contact_list
- - incident_list
- - status
- - reason
- - requestor_id
- - workgroup_id
- - creation_date
- - last_update
- - close_date
- - impact
- - agent_id
- - agent_email
- - supervisor_group_id
- - supervisor_id
- - manager_group_id
- - manager_id
- - outage
- - fallback
- - approval_date
- - approval_comment
-
-
-
-
- - ref
- - title
- - org_id
- - start_date
- - end_date
- - status
- - reason
- - requestor_id
- - workgroup_id
- - impact
- - agent_id
- - agent_email
- - supervisor_group_id
- - supervisor_id
- - manager_group_id
- - manager_id
- - outage
- - approval_date
-
-
-
-
- - title
- - org_id
- - start_date
- - status
- - requestor_id
-
-
-
-
-
-
-
-
-
-
-
-
- images/change.png
-
-
-
-
-
-
-
-
-
-
-
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diff --git a/datamodel/itop-config-mgmt-1.0.0/datamodel.itop-config-mgmt.xml b/datamodel/itop-config-mgmt-1.0.0/datamodel.itop-config-mgmt.xml
index c03566a724..1f6ca74615 100644
--- a/datamodel/itop-config-mgmt-1.0.0/datamodel.itop-config-mgmt.xml
+++ b/datamodel/itop-config-mgmt-1.0.0/datamodel.itop-config-mgmt.xml
@@ -1,8 +1,9 @@
-
-
-
-
+
+
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+
@@ -10,604 +11,604 @@
* @author Denis Flaven
* @license http://www.opensource.org/licenses/gpl-3.0.html LGPL
*/]]>
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+ - asset_ref
+
+
+
+
+ - finalclass
+ - status
+ - org_id
+ - importance
+ - brand
+ - model
+ - serial_number
+ - asset_ref
+
+
+
+
+
+
+
+
+
+
+
+
+
+ images/interface.png
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+ backup
+ logical
+ port
+ primary
+ secondary
+
+
+
+
+ atm
+ ethernet
+ framerelay
+ vlan
+
+
+
+
+
+
+
+
+ full
+ half
+ auto
+ unknown
+
+
+
+
+
+
+
+
+
+
+
+
+ uplink
+ downlink
+
+
+
+
+
+
- m_aOrigValues['connected_if']; // The interface this interface was connected to
@@ -1832,97 +1833,97 @@
}
}
}]]>
- UpdateConnectedInterface();
parent::AfterInsert();
}]]>
- UpdateConnectedInterface();
parent::AfterUpdate();
}]]>
-
-
-
-
- - name
- - status
- - org_id
- - importance
- - brand
- - model
- - serial_number
- - asset_ref
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- - physical_type
- - ip_address
- - ip_mask
- - mac_address
- - speed
- - duplex
- - link_type
- - connected_if
- - connected_if_device_id
- - contact_list
- - document_list
- - solution_list
- - contract_list
- - ticket_list
-
-
-
-
- - name
- - status
- - org_id
- - importance
- - device_id
- - logical_type
- - physical_type
- - ip_address
- - ip_mask
- - mac_address
- - connected_if_device_id
-
-
-
-
- - status
- - ip_address
- - importance
- - device_id
- - logical_type
- - physical_type
- - link_type
- - connected_if_device_id
-
-
-
-
-
-
-
-
-
-
-
-
- images/server.png
-
-
-
-
-
-
-
-
-
-
-
-
-
+
+
+
+ - name
+ - status
+ - org_id
+ - importance
+ - brand
+ - model
+ - serial_number
+ - asset_ref
+ - device_id
+ - logical_type
+ - physical_type
+ - ip_address
+ - ip_mask
+ - mac_address
+ - speed
+ - duplex
+ - link_type
+ - connected_if
+ - connected_if_device_id
+ - contact_list
+ - document_list
+ - solution_list
+ - contract_list
+ - ticket_list
+
+
+
+
+ - name
+ - status
+ - org_id
+ - importance
+ - device_id
+ - logical_type
+ - physical_type
+ - ip_address
+ - ip_mask
+ - mac_address
+ - connected_if_device_id
+
+
+
+
+ - status
+ - ip_address
+ - importance
+ - device_id
+ - logical_type
+ - physical_type
+ - link_type
+ - connected_if_device_id
+
+
+
+
+
+
+
+
+
+
+
+
+ images/server.png
+
+
+
+
+
+
+
+
+
+
+
+
+
-
-
-
-
- - name
- - status
- - org_id
- - importance
- - brand
- - model
- - serial_number
- - asset_ref
- - contact_list
- - document_list
- - solution_list
- - contract_list
- - ticket_list
- - nwinterface_list
-
-
-
-
- - name
- - status
- - org_id
- - importance
- - brand
- - model
- - serial_number
- - asset_ref
-
-
-
-
- - finalclass
- - status
- - org_id
- - importance
- - brand
- - model
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- - asset_ref
-
-
-
-
-
-
-
-
-
-
-
-
- images/laptop.png
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
- - name
- - status
- - org_id
- - importance
- - brand
- - model
- - serial_number
- - asset_ref
- - cpu
- - ram
- - hdd
- - os_family
- - os_version
- - contact_list
- - document_list
- - solution_list
- - contract_list
- - ticket_list
- - nwinterface_list
- - application_list
- - patch_list
-
-
-
-
- - name
- - status
- - org_id
- - importance
- - brand
- - model
- - serial_number
- - asset_ref
- - os_family
- - os_version
-
-
-
-
- - status
- - org_id
- - importance
- - brand
- - model
- - os_family
-
-
-
-
-
-
-
-
-
-
-
-
- images/mobile-phone.png
-
-
-
-
-
-
-
-
-
-
-
-
-
- - name
- - status
- - org_id
- - importance
- - brand
- - model
- - serial_number
- - asset_ref
- - contact_list
- - document_list
- - solution_list
- - contract_list
- - ticket_list
- - nwinterface_list
-
-
-
-
- - name
- - status
- - org_id
- - importance
- - brand
- - model
- - serial_number
- - asset_ref
-
-
-
-
- - status
- - org_id
- - importance
- - brand
- - model
-
-
-
-
-
-
-
-
-
-
-
-
- images/mobile-phone.png
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
- - name
- - status
- - org_id
- - importance
- - brand
- - model
- - serial_number
- - asset_ref
- - number
- - imei
- - hw_pin
- - contact_list
- - document_list
- - solution_list
- - contract_list
- - ticket_list
- - nwinterface_list
-
-
-
-
- - name
- - status
- - org_id
- - importance
- - brand
- - model
- - serial_number
- - asset_ref
- - number
- - imei
-
-
-
-
- - status
- - org_id
- - importance
- - brand
- - model
-
-
-
-
-
-
-
-
-
-
-
-
- images/server.png
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
- - name
- - status
- - org_id
- - importance
- - brand
- - model
- - serial_number
- - asset_ref
- - description
- - location_id
- - location_details
- - management_ip
- - default_gateway
- - contact_list
- - document_list
- - solution_list
- - contract_list
- - ticket_list
- - nwinterface_list
-
-
-
-
- - name
- - status
- - org_id
- - importance
- - brand
- - model
- - serial_number
- - asset_ref
- - location_id
- - management_ip
- - default_gateway
-
-
-
-
- - status
- - org_id
- - importance
- - brand
- - model
- - location_id
-
-
-
-
-
-
-
-
-
-
-
-
- images/switch.png
-
-
-
-
-
-
-
-
-
-
-
-
-
- wanaccelerator
- firewall
- hub
- loadbalancer
- router
- switch
-
-
-
-
-
-
-
-
-
-
-
- - name
- - status
- - org_id
- - importance
- - brand
- - model
- - serial_number
- - asset_ref
- - description
- - location_id
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- - management_ip
- - default_gateway
- - type
- - ios_version
- - ram
- - snmp_read
- - snmp_write
- - contact_list
- - document_list
- - solution_list
- - contract_list
- - ticket_list
- - nwinterface_list
-
-
-
-
- - name
- - status
- - org_id
- - importance
- - brand
- - model
- - serial_number
- - asset_ref
- - location_id
- - management_ip
- - default_gateway
- - type
- - ios_version
-
-
-
-
- - status
- - org_id
- - importance
- - brand
- - model
- - location_id
- - type
-
-
-
-
-
-
-
-
-
-
-
-
- images/server.png
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
- - name
- - status
- - org_id
- - importance
- - brand
- - model
- - serial_number
- - asset_ref
- - description
- - location_id
- - location_details
- - management_ip
- - default_gateway
- - cpu
- - ram
- - hdd
- - os_family
- - os_version
- - contact_list
- - document_list
- - solution_list
- - contract_list
- - ticket_list
- - nwinterface_list
- - application_list
- - patch_list
-
-
-
-
- - name
- - status
- - org_id
- - importance
- - brand
- - model
- - serial_number
- - asset_ref
- - location_id
- - management_ip
- - default_gateway
- - os_family
- - os_version
-
-
-
-
- - status
- - org_id
- - importance
- - brand
- - model
- - location_id
- - os_family
-
-
-
-
-
-
-
-
-
-
-
-
- images/printer.png
-
-
-
-
-
-
-
-
-
-
-
-
-
- mopier
- printer
-
-
-
-
- laser
- inkjet
- tracer
-
-
-
-
-
-
-
- - name
- - status
- - org_id
- - importance
- - brand
- - model
- - serial_number
- - asset_ref
- - description
- - location_id
- - location_details
- - management_ip
- - default_gateway
- - type
- - technology
- - contact_list
- - document_list
- - solution_list
- - contract_list
- - ticket_list
- - nwinterface_list
-
-
-
-
- - name
- - status
- - org_id
- - importance
- - brand
- - model
- - serial_number
- - asset_ref
- - description
- - location_id
- - location_details
- - management_ip
- - default_gateway
- - type
- - technology
-
-
-
-
- - status
- - org_id
- - importance
- - brand
- - model
- - serial_number
- - asset_ref
- - location_id
- - management_ip
- - default_gateway
- - type
- - technology
-
-
-
-
-
-
-
-
-
-
-
-
- images/group.png
-
-
-
-
-
-
-
-
-
-
-
-
- production
- implementation
- obsolete
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
- - name
- - status
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- - type
- - description
- - parent_id
- - ci_list
-
-
-
-
- - name
- - status
- - org_id
- - type
-
-
-
-
- - status
- - org_id
- - type
- - parent_id
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
- - group_id
- - ci_id
- - ci_status
- - reason
-
-
-
-
- - group_id
- - ci_id
- - reason
-
-
-
-
- - group_id
- - ci_id
- - ci_status
- - reason
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
- - ci_id
- - ci_status
- - document_id
- - document_type
- - document_status
-
-
-
-
- - ci_id
- - document_id
-
-
-
-
- - ci_id
- - ci_status
- - document_id
- - document_type
- - document_status
-
-
-
-
-
-
-
-
-
-
-
-
- images/contact.png
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
- - ci_id
- - ci_status
- - contact_id
- - contact_email
- - role
-
-
-
-
- - ci_id
- - contact_id
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-
-
-
-
- - ci_id
- - ci_status
- - contact_id
- - contact_email
- - role
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
- - solution_id
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- - utility
-
-
-
-
- - solution_id
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-
-
-
-
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-
-
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-
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-
-
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-
-
-
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-
-
-
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-
-
-
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-
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-
-
-
-
- - solution_id
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-
-
-
-
-
+
+
+
+
+ - name
+ - status
+ - org_id
+ - importance
+ - brand
+ - model
+ - serial_number
+ - asset_ref
+ - contact_list
+ - document_list
+ - solution_list
+ - contract_list
+ - ticket_list
+ - nwinterface_list
+
+
+
+
+ - name
+ - status
+ - org_id
+ - importance
+ - brand
+ - model
+ - serial_number
+ - asset_ref
+
+
+
+
+ - finalclass
+ - status
+ - org_id
+ - importance
+ - brand
+ - model
+ - serial_number
+ - asset_ref
+
+
+
+
+
+
+
+
+
+
+
+
+ images/laptop.png
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+ - name
+ - status
+ - org_id
+ - importance
+ - brand
+ - model
+ - serial_number
+ - asset_ref
+ - cpu
+ - ram
+ - hdd
+ - os_family
+ - os_version
+ - contact_list
+ - document_list
+ - solution_list
+ - contract_list
+ - ticket_list
+ - nwinterface_list
+ - application_list
+ - patch_list
+
+
+
+
+ - name
+ - status
+ - org_id
+ - importance
+ - brand
+ - model
+ - serial_number
+ - asset_ref
+ - os_family
+ - os_version
+
+
+
+
+ - status
+ - org_id
+ - importance
+ - brand
+ - model
+ - os_family
+
+
+
+
+
+
+
+
+
+
+
+
+ images/mobile-phone.png
+
+
+
+
+
+
+
+
+
+
+
+
+
+ - name
+ - status
+ - org_id
+ - importance
+ - brand
+ - model
+ - serial_number
+ - asset_ref
+ - contact_list
+ - document_list
+ - solution_list
+ - contract_list
+ - ticket_list
+ - nwinterface_list
+
+
+
+
+ - name
+ - status
+ - org_id
+ - importance
+ - brand
+ - model
+ - serial_number
+ - asset_ref
+
+
+
+
+ - status
+ - org_id
+ - importance
+ - brand
+ - model
+
+
+
+
+
+
+
+
+
+
+
+
+ images/mobile-phone.png
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+ - name
+ - status
+ - org_id
+ - importance
+ - brand
+ - model
+ - serial_number
+ - asset_ref
+ - number
+ - imei
+ - hw_pin
+ - contact_list
+ - document_list
+ - solution_list
+ - contract_list
+ - ticket_list
+ - nwinterface_list
+
+
+
+
+ - name
+ - status
+ - org_id
+ - importance
+ - brand
+ - model
+ - serial_number
+ - asset_ref
+ - number
+ - imei
+
+
+
+
+ - status
+ - org_id
+ - importance
+ - brand
+ - model
+
+
+
+
+
+
+
+
+
+
+
+
+ images/server.png
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+ - name
+ - status
+ - org_id
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+ - brand
+ - model
+ - serial_number
+ - asset_ref
+ - description
+ - location_id
+ - location_details
+ - management_ip
+ - default_gateway
+ - contact_list
+ - document_list
+ - solution_list
+ - contract_list
+ - ticket_list
+ - nwinterface_list
+
+
+
+
+ - name
+ - status
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+ - importance
+ - brand
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+ - default_gateway
+
+
+
+
+ - status
+ - org_id
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+
+
+
+
+
+
+
+
+
+
+
+
+ images/switch.png
+
+
+
+
+
+
+
+
+
+
+
+
+
+ wanaccelerator
+ firewall
+ hub
+ loadbalancer
+ router
+ switch
+
+
+
+
+
+
+
+
+
+
+
+ - name
+ - status
+ - org_id
+ - importance
+ - brand
+ - model
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+ - asset_ref
+ - description
+ - location_id
+ - location_details
+ - management_ip
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+ - type
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+ - ram
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+ - snmp_write
+ - contact_list
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+
+
+
+
+ - name
+ - status
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+
+
+
+
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+
+
+
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+
+
+
+
+
+
+ images/server.png
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+ - name
+ - status
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+ - management_ip
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+ - cpu
+ - ram
+ - hdd
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+ - os_version
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+ - document_list
+ - solution_list
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+
+
+
+
+ - name
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+
+
+
+
+ - status
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+ - importance
+ - brand
+ - model
+ - location_id
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+
+
+
+
+
+
+
+
+
+
+
+
+ images/printer.png
+
+
+
+
+
+
+
+
+
+
+
+
+
+ mopier
+ printer
+
+
+
+
+ laser
+ inkjet
+ tracer
+
+
+
+
+
+
+
+ - name
+ - status
+ - org_id
+ - importance
+ - brand
+ - model
+ - serial_number
+ - asset_ref
+ - description
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+ - location_details
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+ - default_gateway
+ - type
+ - technology
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+
+
+
+
+ - name
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+ - org_id
+ - importance
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+ - model
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+ - description
+ - location_id
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+ - management_ip
+ - default_gateway
+ - type
+ - technology
+
+
+
+
+ - status
+ - org_id
+ - importance
+ - brand
+ - model
+ - serial_number
+ - asset_ref
+ - location_id
+ - management_ip
+ - default_gateway
+ - type
+ - technology
+
+
+
+
+
+
+
+
+
+
+
+
+ images/group.png
+
+
+
+
+
+
+
+
+
+
+
+
+ production
+ implementation
+ obsolete
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+ - name
+ - status
+ - org_id
+ - type
+ - description
+ - parent_id
+ - ci_list
+
+
+
+
+ - name
+ - status
+ - org_id
+ - type
+
+
+
+
+ - status
+ - org_id
+ - type
+ - parent_id
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+ - group_id
+ - ci_id
+ - ci_status
+ - reason
+
+
+
+
+ - group_id
+ - ci_id
+ - reason
+
+
+
+
+ - group_id
+ - ci_id
+ - ci_status
+ - reason
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+ - ci_id
+ - ci_status
+ - document_id
+ - document_type
+ - document_status
+
+
+
+
+ - ci_id
+ - document_id
+
+
+
+
+ - ci_id
+ - ci_status
+ - document_id
+ - document_type
+ - document_status
+
+
+
+
+
+
+
+
+
+
+
+
+ images/contact.png
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+ - ci_id
+ - ci_status
+ - contact_id
+ - contact_email
+ - role
+
+
+
+
+ - ci_id
+ - contact_id
+ - role
+
+
+
+
+ - ci_id
+ - ci_status
+ - contact_id
+ - contact_email
+ - role
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+ - solution_id
+ - ci_id
+ - ci_status
+ - utility
+
+
+
+
+ - solution_id
+ - ci_id
+ - utility
+
+
+
+
+ - solution_id
+ - ci_id
+ - ci_status
+ - utility
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+ - solution_id
+ - process_id
+ - reason
+
+
+
+
+ - solution_id
+ - process_id
+ - reason
+
+
+
+
+ - solution_id
+ - process_id
+ - reason
+
+
+
+
+
+
diff --git a/datamodel/itop-incident-mgmt-1.0.0/datamodel.itop-incident-mgmt.xml b/datamodel/itop-incident-mgmt-1.0.0/datamodel.itop-incident-mgmt.xml
index b8d52bf533..6de9b11d71 100644
--- a/datamodel/itop-incident-mgmt-1.0.0/datamodel.itop-incident-mgmt.xml
+++ b/datamodel/itop-incident-mgmt-1.0.0/datamodel.itop-incident-mgmt.xml
@@ -1,8 +1,9 @@
-
-
-
-
+
+
+
+
@@ -10,421 +11,421 @@
* @author Denis Flaven
* @license http://www.opensource.org/licenses/gpl-3.0.html LGPL
*/]]>
-
-
-
-
-
-
- images/incident.png
-
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+
+
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+ images/incident.png
+
+
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+
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+
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+
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+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
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+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+ Get('ref');
if (strlen($sCurrRef) == 0)
@@ -441,7 +442,7 @@
return parent::ComputeValues();
}]]>
- Get('contact_list');
$oToImpact = $this->Get('ci_list');
@@ -472,7 +473,7 @@
}
parent::OnInsert();
}]]>
-
-
-
-
-
-
- - document_list
- - ci_list
- - contact_list
- - incident_list
- -
-
-
-
-
-
- ref
- - title
- - org_id
- - status
- - priority
- - service_id
- - servicesubcategory_id
- - product
-
-
- -
-
-
- impact
- - urgency
- - description
- - resolution_code
- - solution
- - user_satisfaction
- - user_commment
-
-
-
-
- -
-
-
-
-
-
- start_date
- - last_update
- - assignment_date
- - tto_escalation_deadline
- - ttr_escalation_deadline
- - close_date
- - closure_deadline
-
-
- -
-
-
- caller_id
- - workgroup_id
- - agent_id
-
-
- -
-
-
- related_problem_id
- - related_change_id
-
-
-
-
-
-
-
-
- - ref
- - title
- - org_id
- - start_date
- - status
- - caller_id
- - service_id
- - servicesubcategory_id
- - product
- - impact
- - urgency
- - priority
- - workgroup_id
- - agent_id
- - agent_email
- - close_date
- - resolution_code
- - solution
- - user_satisfaction
- - user_commment
-
-
-
-
- - title
- - org_id
- - start_date
- - status
- - service_id
- - priority
- - workgroup_id
- - agent_id
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
- - ticket_id
- - incident_id
- - reason
-
-
-
-
- - ticket_id
- - incident_id
-
-
-
-
- - ticket_id
- - incident_id
- - reason
-
-
-
-
-
+
+
+
+
+ - document_list
+ - ci_list
+ - contact_list
+ - incident_list
+ -
+
+
-
+
+
- ref
+ - title
+ - org_id
+ - status
+ - priority
+ - service_id
+ - servicesubcategory_id
+ - product
+
+
+ -
+
+
- impact
+ - urgency
+ - description
+ - resolution_code
+ - solution
+ - user_satisfaction
+ - user_commment
+
+
+
+
+ -
+
+
-
+
+
- start_date
+ - last_update
+ - assignment_date
+ - tto_escalation_deadline
+ - ttr_escalation_deadline
+ - close_date
+ - closure_deadline
+
+
+ -
+
+
- caller_id
+ - workgroup_id
+ - agent_id
+
+
+ -
+
+
- related_problem_id
+ - related_change_id
+
+
+
+
+
+
+
+
+ - ref
+ - title
+ - org_id
+ - start_date
+ - status
+ - caller_id
+ - service_id
+ - servicesubcategory_id
+ - product
+ - impact
+ - urgency
+ - priority
+ - workgroup_id
+ - agent_id
+ - agent_email
+ - close_date
+ - resolution_code
+ - solution
+ - user_satisfaction
+ - user_commment
+
+
+
+
+ - title
+ - org_id
+ - start_date
+ - status
+ - service_id
+ - priority
+ - workgroup_id
+ - agent_id
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+ - ticket_id
+ - incident_id
+ - reason
+
+
+
+
+ - ticket_id
+ - incident_id
+
+
+
+
+ - ticket_id
+ - incident_id
+ - reason
+
+
+
+
+
+
diff --git a/datamodel/itop-knownerror-mgmt-1.0.0/datamodel.itop-knownerror-mgmt.xml b/datamodel/itop-knownerror-mgmt-1.0.0/datamodel.itop-knownerror-mgmt.xml
index 4f199c342f..3fa81f4c86 100644
--- a/datamodel/itop-knownerror-mgmt-1.0.0/datamodel.itop-knownerror-mgmt.xml
+++ b/datamodel/itop-knownerror-mgmt-1.0.0/datamodel.itop-knownerror-mgmt.xml
@@ -1,181 +1,183 @@
-
-
-
-
+
+
+
+
-
-
-
-
-
-
- images/known-error.png
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
- Network
- Server
- Application
- Desktop
-
-
-
-
-
-
-
-
-
-
-
-
- - name
- - org_id
- - problem_id
- - error_code
- - domain
- - vendor
- - model
- - version
- - symptom
- - root_cause
- - workaround
- - solution
- - ci_list
- - document_list
-
-
-
-
- - name
- - org_id
- - problem_id
- - error_code
- - domain
- - symptom
-
-
-
-
- - org_id
- - problem_id
- - error_code
- - symptom
-
-
-
-
-
-
-
+
+
+
+
+
+ images/known-error.png
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+ Network
+ Server
+ Application
+ Desktop
+
+
+
+
+
+
+
+
+
+
+
+
+ - name
+ - org_id
+ - problem_id
+ - error_code
+ - domain
+ - vendor
+ - model
+ - version
+ - symptom
+ - root_cause
+ - workaround
+ - solution
+ - ci_list
+ - document_list
+
+
+
+
+ - name
+ - org_id
+ - problem_id
+ - error_code
+ - domain
+ - symptom
+
+
+
+
+ - org_id
+ - problem_id
+ - error_code
+ - symptom
+
+
+
+
+
+
+
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
- - infra_id
- - error_id
- - reason
-
-
-
-
- - infra_id
- - error_id
-
-
-
-
- - infra_id
- - infra_status
- - error_id
- - reason
-
-
-
-
-
-
-
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+ - infra_id
+ - error_id
+ - reason
+
+
+
+
+ - infra_id
+ - error_id
+
+
+
+
+ - infra_id
+ - infra_status
+ - error_id
+ - reason
+
+
+
+
+
+
+
-
-
-
-
-
- ../business/templates/default.html
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
- - doc_id
- - error_name
- - link_type
-
-
-
-
- - doc_id
- - error_name
- - link_type
-
-
-
-
-
+
+
+
+
+
+ ../business/templates/default.html
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+ - doc_id
+ - error_name
+ - link_type
+
+
+
+
+ - doc_id
+ - error_name
+ - link_type
+
+
+
+
+
+
diff --git a/datamodel/itop-problem-mgmt-1.0.0/datamodel.itop-problem-mgmt.xml b/datamodel/itop-problem-mgmt-1.0.0/datamodel.itop-problem-mgmt.xml
index 941131b627..aa48a80d97 100644
--- a/datamodel/itop-problem-mgmt-1.0.0/datamodel.itop-problem-mgmt.xml
+++ b/datamodel/itop-problem-mgmt-1.0.0/datamodel.itop-problem-mgmt.xml
@@ -1,8 +1,9 @@
-
-
-
-
+
+
+
+
@@ -10,294 +11,294 @@
* @author Denis Flaven
* @license http://www.opensource.org/licenses/gpl-3.0.html LGPL
*/]]>
-
-
-
-
-
-
- images/problem.png
-
-
-
-
-
-
-
-
-
-
-
-
-
-
- new
- assigned
- resolved
- closed
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
- 1
- 2
- 3
-
-
-
-
- 1
- 2
- 3
-
-
-
-
- 1
- 2
- 3
-
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+
+
+
+
+
+
+ images/problem.png
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+ new
+ assigned
+ resolved
+ closed
+
+
+
+
+
+
+
+
+
+
+
+
-
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-
-
-
+
+
+
+
+
+ 1
+ 2
+ 3
+
+
+
+
+ 1
+ 2
+ 3
+
+
+
+
+ 1
+ 2
+ 3
+
+
+
+
+
+
+
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+
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+
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+
+
+
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+
+
+
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+
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+
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+
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+
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+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+ Set('assignment_date', time());
return true;
}]]>
- Set('resolution_date', time());
return true;
}]]>
- Set('close_date', time());
return true;
}]]>
- Get('impact')][(int)$this->Get('urgency')];
return $iPriority;
}]]>
- Set('priority', $this->ComputePriority());
@@ -343,91 +344,92 @@
$this->Set('ref', $sName);
}
}]]>
-
-
-
-
- - document_list
- - ci_list
- - contact_list
- - incident_list
- -
-
-
-
-
-
- ref
- - title
- - org_id
- - status
- - priority
- - service_id
- - servicesubcategory_id
- - product
-
-
- -
-
-
- impact
- - urgency
- - description
-
-
-
-
- -
-
-
-
-
-
- start_date
- - last_update
- - assignment_date
- - close_date
-
-
- -
-
-
- workgroup_id
- - agent_id
-
-
- -
-
-
- related_change_id
-
-
-
-
-
-
-
-
- - ref
- - title
- - org_id
- - start_date
- - status
- - service_id
- - servicesubcategory_id
- - product
- - impact
- - urgency
- - priority
- - workgroup_id
- - agent_id
- - agent_email
- - close_date
-
-
-
-
- - title
- - org_id
- - start_date
- - status
- - service_id
- - priority
-
-
-
-
-
+
+
+
+
+ - document_list
+ - ci_list
+ - contact_list
+ - incident_list
+ -
+
+
-
+
+
- ref
+ - title
+ - org_id
+ - status
+ - priority
+ - service_id
+ - servicesubcategory_id
+ - product
+
+
+ -
+
+
- impact
+ - urgency
+ - description
+
+
+
+
+ -
+
+
-
+
+
- start_date
+ - last_update
+ - assignment_date
+ - close_date
+
+
+ -
+
+
- workgroup_id
+ - agent_id
+
+
+ -
+
+
- related_change_id
+
+
+
+
+
+
+
+
+ - ref
+ - title
+ - org_id
+ - start_date
+ - status
+ - service_id
+ - servicesubcategory_id
+ - product
+ - impact
+ - urgency
+ - priority
+ - workgroup_id
+ - agent_id
+ - agent_email
+ - close_date
+
+
+
+
+ - title
+ - org_id
+ - start_date
+ - status
+ - service_id
+ - priority
+
+
+
+
+
+
diff --git a/datamodel/itop-request-mgmt-1.0.0/datamodel.itop-request-mgmt.xml b/datamodel/itop-request-mgmt-1.0.0/datamodel.itop-request-mgmt.xml
index 5dda562343..bfd460f39d 100644
--- a/datamodel/itop-request-mgmt-1.0.0/datamodel.itop-request-mgmt.xml
+++ b/datamodel/itop-request-mgmt-1.0.0/datamodel.itop-request-mgmt.xml
@@ -1,8 +1,9 @@
-
-
-
-
+
+
+
+
@@ -10,458 +11,458 @@
* @author Denis Flaven
* @license http://www.opensource.org/licenses/gpl-3.0.html LGPL
*/]]>
-
-
-
-
-
-
- images/user-request.png
-
-
-
-
-
-
-
-
-
-
-
-
-
-
- service request
- issue
- information
-
-
-
-
-
-
-
-
-
-
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-
-
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-
-
+
+
+
+
+
+ images/user-request.png
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+ service request
+ issue
+ information
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
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+
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+
+
+
+
+
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+
+
+
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+
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+
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+
+
+
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+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+ Get('ref');
if (strlen($sCurrRef) == 0)
@@ -478,7 +479,7 @@
return parent::ComputeValues();
}]]>
-
-
-
-
-
-
- - document_list
- - ci_list
- - contact_list
- - incident_list
- -
-
-
-
-
-
- ref
- - title
- - org_id
- - status
- - priority
- - request_type
- - service_id
- - servicesubcategory_id
- - product
-
-
- -
-
-
- impact
- - urgency
- - description
- - resolution_code
- - solution
- - user_satisfaction
- - user_commment
- - freeze_reason
-
-
-
-
- -
-
-
-
-
-
- start_date
- - last_update
- - assignment_date
- - tto_escalation_deadline
- - ttr_escalation_deadline
- - close_date
- - closure_deadline
-
-
- -
-
-
- caller_id
- - workgroup_id
- - agent_id
-
-
- -
-
-
- related_problem_id
- - related_change_id
-
-
-
-
-
-
-
-
- - ref
- - title
- - org_id
- - request_type
- - start_date
- - status
- - caller_id
- - service_id
- - servicesubcategory_id
- - product
- - impact
- - urgency
- - priority
- - workgroup_id
- - agent_id
- - agent_email
- - close_date
- - resolution_code
- - solution
- - user_satisfaction
- - user_commment
-
-
-
-
- - title
- - org_id
- - start_date
- - status
- - service_id
- - priority
- - workgroup_id
- - agent_id
-
-
-
-
-
+
+
+
+
+ - document_list
+ - ci_list
+ - contact_list
+ - incident_list
+ -
+
+
-
+
+
- ref
+ - title
+ - org_id
+ - status
+ - priority
+ - request_type
+ - service_id
+ - servicesubcategory_id
+ - product
+
+
+ -
+
+
- impact
+ - urgency
+ - description
+ - resolution_code
+ - solution
+ - user_satisfaction
+ - user_commment
+ - freeze_reason
+
+
+
+
+ -
+
+
-
+
+
- start_date
+ - last_update
+ - assignment_date
+ - tto_escalation_deadline
+ - ttr_escalation_deadline
+ - close_date
+ - closure_deadline
+
+
+ -
+
+
- caller_id
+ - workgroup_id
+ - agent_id
+
+
+ -
+
+
- related_problem_id
+ - related_change_id
+
+
+
+
+
+
+
+
+ - ref
+ - title
+ - org_id
+ - request_type
+ - start_date
+ - status
+ - caller_id
+ - service_id
+ - servicesubcategory_id
+ - product
+ - impact
+ - urgency
+ - priority
+ - workgroup_id
+ - agent_id
+ - agent_email
+ - close_date
+ - resolution_code
+ - solution
+ - user_satisfaction
+ - user_commment
+
+
+
+
+ - title
+ - org_id
+ - start_date
+ - status
+ - service_id
+ - priority
+ - workgroup_id
+ - agent_id
+
+
+
+
+
+
diff --git a/datamodel/itop-service-mgmt-1.0.0/datamodel.itop-service-mgmt.xml b/datamodel/itop-service-mgmt-1.0.0/datamodel.itop-service-mgmt.xml
index 071ebdb42e..2a62c515d6 100644
--- a/datamodel/itop-service-mgmt-1.0.0/datamodel.itop-service-mgmt.xml
+++ b/datamodel/itop-service-mgmt-1.0.0/datamodel.itop-service-mgmt.xml
@@ -1,8 +1,9 @@
-
-
-
-
+
+
+
+
@@ -10,103 +11,103 @@
* @author Denis Flaven
* @license http://www.opensource.org/licenses/gpl-3.0.html LGPL
*/]]>
-
-
-
-
-
-
- contract.png
-
-
-
-
-
-
-
-
-
-
-
-
-
-
- dollars
- euros
-
-
-
-
-
-
-
-
-
-
-
-
- - name
- - description
- - start_date
- - end_date
- - cost
- - cost_currency
- - cost_unit
- - billing_frequency
- - contact_list
- - document_list
- - ci_list
-
-
-
-
- - name
- - description
- - start_date
- - end_date
- - cost
- - cost_currency
- - cost_unit
- - billing_frequency
-
-
-
-
- - description
- - start_date
- - end_date
- - cost
- - cost_currency
- - cost_unit
- - billing_frequency
-
-
-
-
-
-
-
-
-
-
-
-
- contract.png
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
+
+
+
+
+
+ contract.png
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+ dollars
+ euros
+
+
+
+
+
+
+
+
+
+
+
+
+ - name
+ - description
+ - start_date
+ - end_date
+ - cost
+ - cost_currency
+ - cost_unit
+ - billing_frequency
+ - contact_list
+ - document_list
+ - ci_list
+
+
+
+
+ - name
+ - description
+ - start_date
+ - end_date
+ - cost
+ - cost_currency
+ - cost_unit
+ - billing_frequency
+
+
+
+
+ - description
+ - start_date
+ - end_date
+ - cost
+ - cost_currency
+ - cost_unit
+ - billing_frequency
+
+
+
+
+
+
+
+
+
+
+
+
+ contract.png
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
-
-
-
-
- - name
- - description
- - start_date
- - end_date
- - cost
- - cost_currency
- - cost_unit
- - billing_frequency
- - contact_list
- - document_list
- - ci_list
- - provider_id
- - sla
- - coverage
-
-
-
-
- - name
- - description
- - start_date
- - end_date
- - cost
- - cost_currency
- - cost_unit
- - billing_frequency
- - provider_id
- - sla
- - coverage
-
-
-
-
- - start_date
- - end_date
- - provider_id
- - sla
- - coverage
-
-
-
-
-
-
-
-
-
-
-
-
- contract.png
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
- - name
- - org_id
- - description
- - start_date
- - end_date
- - cost
- - cost_currency
- - cost_unit
- - billing_frequency
- - contact_list
- - document_list
- - ci_list
- - provider_list
- - provider_id
- - support_team_id
- - sla_list
-
-
-
-
- - name
- - description
- - org_id
- - start_date
- - end_date
- - cost
- - cost_currency
- - cost_unit
- - billing_frequency
- - provider_id
- - support_team_id
-
-
-
-
- - org_id
- - start_date
- - end_date
- - provider_id
- - support_team_id
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
- - customer_contract_id
- - provider_contract_id
- - provider_sla
- - provider_coverage
-
-
-
-
- - customer_contract_id
- - provider_contract_id
-
-
-
-
- - customer_contract_id
- - provider_contract_id
- - provider_sla
- - provider_coverage
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
- - contract_id
- - sla_id
- - sla_service_name
- - coverage
-
-
-
-
- - contract_id
- - sla_id
- - coverage
-
-
-
-
- - contract_id
- - sla_id
- - sla_service_name
- - coverage
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
- - contract_id
- - document_id
- - document_type
- - document_status
-
-
-
-
- - contract_id
- - document_id
- - document_type
- - document_status
-
-
-
-
- - contract_id
- - document_id
- - document_type
- - document_status
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
- - contract_id
- - contact_id
- - contact_email
- - role
-
-
-
-
- - contract_id
- - contact_id
- - contact_email
- - role
-
-
-
-
- - contract_id
- - contact_id
- - contact_email
- - role
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
- - contract_id
- - ci_id
- - ci_status
-
-
-
-
- - contract_id
- - ci_id
- - ci_status
-
-
-
-
- - contract_id
- - ci_id
- - ci_status
-
-
-
-
-
-
-
-
-
-
-
-
- service.png
-
-
-
-
-
-
-
-
-
-
-
-
-
-
- RequestManagement
- IncidentManagement
-
-
-
-
- design
- production
- obsolete
-
-
-
-
-
-
-
-
-
+
+
+
+ - name
+ - description
+ - start_date
+ - end_date
+ - cost
+ - cost_currency
+ - cost_unit
+ - billing_frequency
+ - contact_list
+ - document_list
+ - ci_list
+ - provider_id
+ - sla
+ - coverage
+
+
+
+
+ - name
+ - description
+ - start_date
+ - end_date
+ - cost
+ - cost_currency
+ - cost_unit
+ - billing_frequency
+ - provider_id
+ - sla
+ - coverage
+
+
+
+
+ - start_date
+ - end_date
+ - provider_id
+ - sla
+ - coverage
+
+
+
+
+
+
+
+
+
+
+
+
+ contract.png
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+ - name
+ - org_id
+ - description
+ - start_date
+ - end_date
+ - cost
+ - cost_currency
+ - cost_unit
+ - billing_frequency
+ - contact_list
+ - document_list
+ - ci_list
+ - provider_list
+ - provider_id
+ - support_team_id
+ - sla_list
+
+
+
+
+ - name
+ - description
+ - org_id
+ - start_date
+ - end_date
+ - cost
+ - cost_currency
+ - cost_unit
+ - billing_frequency
+ - provider_id
+ - support_team_id
+
+
+
+
+ - org_id
+ - start_date
+ - end_date
+ - provider_id
+ - support_team_id
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+ - customer_contract_id
+ - provider_contract_id
+ - provider_sla
+ - provider_coverage
+
+
+
+
+ - customer_contract_id
+ - provider_contract_id
+
+
+
+
+ - customer_contract_id
+ - provider_contract_id
+ - provider_sla
+ - provider_coverage
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+ - contract_id
+ - sla_id
+ - sla_service_name
+ - coverage
+
+
+
+
+ - contract_id
+ - sla_id
+ - coverage
+
+
+
+
+ - contract_id
+ - sla_id
+ - sla_service_name
+ - coverage
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+ - contract_id
+ - document_id
+ - document_type
+ - document_status
+
+
+
+
+ - contract_id
+ - document_id
+ - document_type
+ - document_status
+
+
+
+
+ - contract_id
+ - document_id
+ - document_type
+ - document_status
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+ - contract_id
+ - contact_id
+ - contact_email
+ - role
+
+
+
+
+ - contract_id
+ - contact_id
+ - contact_email
+ - role
+
+
+
+
+ - contract_id
+ - contact_id
+ - contact_email
+ - role
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+ - contract_id
+ - ci_id
+ - ci_status
+
+
+
+
+ - contract_id
+ - ci_id
+ - ci_status
+
+
+
+
+ - contract_id
+ - ci_id
+ - ci_status
+
+
+
+
+
+
+
+
+
+
+
+
+ service.png
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+ RequestManagement
+ IncidentManagement
+
+
+
+
+ design
+ production
+ obsolete
+
+
+
+
+
+
+
+
+ false, 'block_id' => 'service');
@@ -551,415 +552,416 @@
self::DisplaySet($oPage,$oCustomerContracts,$aExtraParam);
}
}]]>
-
-
-
-
- - name
- - description
- - org_id
- - type
- - status
- - subcategory_list
- - sla_list
- - document_list
- - contact_list
-
-
-
-
- - name
- - description
- - org_id
- - type
- - status
-
-
-
-
- - description
- - org_id
- - type
- - status
-
-
-
-
-
-
-
-
-
-
-
-
- sla.png
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
- - name
- - org_id
- - service_id
- - description
-
-
-
-
- - name
- - description
- - service_id
- - provider_name
-
-
-
-
- - service_id
- - description
-
-
-
-
-
-
-
-
-
-
-
-
- sla.png
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
- - name
- - service_id
- - slt_list
-
-
-
-
- - name
- - service_id
-
-
-
-
- - service_id
-
-
-
-
-
-
-
-
-
-
-
-
- slt.png
-
-
-
-
-
-
-
-
-
-
- TTO
- TTR
-
-
-
-
- 1
- 2
- 3
-
-
-
-
-
- days
- hours
- minutes
-
-
-
-
-
-
-
-
- - name
- - metric
- - ticket_priority
- - value
- - value_unit
- - sla_list
-
-
-
-
- - name
- - metric
- - ticket_priority
- - value
- - value_unit
-
-
-
-
- - metric
- - ticket_priority
- - value
- - value_unit
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
- - sla_id
- - slt_id
- - slt_metric
- - slt_ticket_priority
- - slt_value
- - slt_value_unit
-
-
-
-
- - sla_id
- - slt_id
- - slt_metric
- - slt_ticket_priority
- - slt_value
- - slt_value_unit
-
-
-
-
- - sla_id
- - slt_id
- - slt_metric
- - slt_ticket_priority
- - slt_value
- - slt_value_unit
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
- - service_id
- - document_id
- - document_type
- - document_status
-
-
-
-
- - service_id
- - document_id
- - document_type
- - document_status
-
-
-
-
- - service_id
- - document_id
- - document_type
- - document_status
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
- - service_id
- - contact_id
- - contact_email
- - role
-
-
-
-
- - service_id
- - contact_id
- - contact_email
- - role
-
-
-
-
- - service_id
- - contact_id
- - contact_email
- - role
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
- - service_id
- - ci_id
- - ci_status
-
-
-
-
- - service_id
- - ci_id
- - ci_status
-
-
-
-
- - service_id
- - ci_id
- - ci_status
-
-
-
-
-
+
+
+
+
+ - name
+ - description
+ - org_id
+ - type
+ - status
+ - subcategory_list
+ - sla_list
+ - document_list
+ - contact_list
+
+
+
+
+ - name
+ - description
+ - org_id
+ - type
+ - status
+
+
+
+
+ - description
+ - org_id
+ - type
+ - status
+
+
+
+
+
+
+
+
+
+
+
+
+ sla.png
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+ - name
+ - org_id
+ - service_id
+ - description
+
+
+
+
+ - name
+ - description
+ - service_id
+ - provider_name
+
+
+
+
+ - service_id
+ - description
+
+
+
+
+
+
+
+
+
+
+
+
+ sla.png
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+ - name
+ - service_id
+ - slt_list
+
+
+
+
+ - name
+ - service_id
+
+
+
+
+ - service_id
+
+
+
+
+
+
+
+
+
+
+
+
+ slt.png
+
+
+
+
+
+
+
+
+
+
+ TTO
+ TTR
+
+
+
+
+ 1
+ 2
+ 3
+
+
+
+
+
+ days
+ hours
+ minutes
+
+
+
+
+
+
+
+
+ - name
+ - metric
+ - ticket_priority
+ - value
+ - value_unit
+ - sla_list
+
+
+
+
+ - name
+ - metric
+ - ticket_priority
+ - value
+ - value_unit
+
+
+
+
+ - metric
+ - ticket_priority
+ - value
+ - value_unit
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+ - sla_id
+ - slt_id
+ - slt_metric
+ - slt_ticket_priority
+ - slt_value
+ - slt_value_unit
+
+
+
+
+ - sla_id
+ - slt_id
+ - slt_metric
+ - slt_ticket_priority
+ - slt_value
+ - slt_value_unit
+
+
+
+
+ - sla_id
+ - slt_id
+ - slt_metric
+ - slt_ticket_priority
+ - slt_value
+ - slt_value_unit
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+ - service_id
+ - document_id
+ - document_type
+ - document_status
+
+
+
+
+ - service_id
+ - document_id
+ - document_type
+ - document_status
+
+
+
+
+ - service_id
+ - document_id
+ - document_type
+ - document_status
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+ - service_id
+ - contact_id
+ - contact_email
+ - role
+
+
+
+
+ - service_id
+ - contact_id
+ - contact_email
+ - role
+
+
+
+
+ - service_id
+ - contact_id
+ - contact_email
+ - role
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+ - service_id
+ - ci_id
+ - ci_status
+
+
+
+
+ - service_id
+ - ci_id
+ - ci_status
+
+
+
+
+ - service_id
+ - ci_id
+ - ci_status
+
+
+
+
+
+
diff --git a/datamodel/itop-tickets-1.0.0/datamodel.itop-tickets.xml b/datamodel/itop-tickets-1.0.0/datamodel.itop-tickets.xml
index cffe53f164..6b7e96cda0 100644
--- a/datamodel/itop-tickets-1.0.0/datamodel.itop-tickets.xml
+++ b/datamodel/itop-tickets-1.0.0/datamodel.itop-tickets.xml
@@ -1,8 +1,9 @@
-
-
-
-
+
+
+
+
@@ -10,593 +11,593 @@
* @author Denis Flaven
* @license http://www.opensource.org/licenses/gpl-3.0.html LGPL
*/]]>
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
- - ref
- - title
- - description
- - start_date
- - document_list
- - ci_list
- - contact_list
- - incident_list
-
-
-
-
- - finalclass
- - ref
- - title
- - start_date
-
-
-
-
- - finalclass
- - ref
- - title
- - ticket_log
- - start_date
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
- new
- assigned
- frozen
- escalated_tto
- escalated_ttr
- resolved
- closed
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
- 1
- 2
- 3
-
-
-
-
- 1
- 2
- 3
-
-
-
-
- 1
- 2
- 3
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
- fixed
- duplicate
- couldnotreproduce
- irrelevant
-
-
-
-
-
- 1
- 2
- 3
- 4
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
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-
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+ - ref
+ - title
+ - description
+ - start_date
+ - document_list
+ - ci_list
+ - contact_list
+ - incident_list
+
+
+
+
+ - finalclass
+ - ref
+ - title
+ - start_date
+
+
+
+
+ - finalclass
+ - ref
+ - title
+ - ticket_log
+ - start_date
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+ new
+ assigned
+ frozen
+ escalated_tto
+ escalated_ttr
+ resolved
+ closed
+
+
+
+
-
+
+
+
+
+
+
+
+
+
+
+
+
+
-
-
-
-
-
-
-
+
+
+
+
+
+
+ 1
+ 2
+ 3
+
+
+
+
+ 1
+ 2
+ 3
+
+
+
+
+ 1
+ 2
+ 3
+
+
+
+
+
+
+
+
+
+
+
-
-
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-
-
-
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+ fixed
+ duplicate
+ couldnotreproduce
+ irrelevant
+
+
+
+
+
+ 1
+ 2
+ 3
+ 4
+
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+
+
+ Set('closure_deadline', time() + $iMaxWaitHours * 3600);
return true;
}]]>
- Set('assignment_date', time());
return true;
}]]>
- Set('resolution_date', time());
return true;
}]]>
- Set('close_date', time());
return true;
}]]>
- name of the SLT selected, 'value' => duration in seconds of the SLT metric, null if no SLT applies to this ticket
@@ -656,7 +657,7 @@
}
return $aResult;
}]]>
- Get('impact')][(int)$this->Get('urgency')];
return $iPriority;
}]]>
- Set('priority', $this->ComputePriority());
@@ -714,7 +715,7 @@
$this->Set('ttr_escalation_deadline', null);
}
}]]>
-
- Set('last_update', time());
}]]>
- Set('last_update', time());
}]]>
-
-
-
-
- - ref
- - title
- - org_id
- - start_date
- - tto_escalation_deadline
- - ttr_escalation_deadline
- - closure_deadline
- - document_list
- - ci_list
- - contact_list
- - status
- - caller_id
- - service_id
- - servicesubcategory_id
- - product
- - impact
- - urgency
- - priority
- - workgroup_id
- - agent_id
- - agent_email
- - related_problem_id
- - related_change_id
- - close_date
- - last_update
- - assignment_date
- - resolution_code
- - solution
- - user_satisfaction
- - user_commment
-
-
-
-
- - finalclass
- - ref
- - title
- - org_id
- - start_date
- - status
- - caller_id
- - service_id
- - servicesubcategory_id
- - product
- - impact
- - urgency
- - priority
- - workgroup_id
- - agent_id
- - agent_email
- - close_date
- - resolution_code
- - solution
- - user_satisfaction
- - user_commment
-
-
-
-
- - finalclass
- - title
- - org_id
- - start_date
- - status
- - caller_id
- - service_id
- - priority
- - workgroup_id
- - agent_id
- - last_update
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
- - ticket_id
- - document_id
-
-
-
-
- - ticket_id
- - document_id
-
-
-
-
- - ticket_id
- - document_id
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
- - ticket_id
- - contact_id
- - contact_email
- - role
-
-
-
-
- - ticket_id
- - contact_id
- - contact_email
- - role
-
-
-
-
- - ticket_id
- - contact_id
- - contact_email
- - role
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
- - ticket_id
- - ci_id
- - impact
- - ci_status
-
-
-
-
- - ticket_id
- - ci_id
- - ci_status
-
-
-
-
- - ticket_id
- - ci_id
- - impact
- - ci_status
-
-
-
-
-
+
+
+
+
+ - ref
+ - title
+ - org_id
+ - start_date
+ - tto_escalation_deadline
+ - ttr_escalation_deadline
+ - closure_deadline
+ - document_list
+ - ci_list
+ - contact_list
+ - status
+ - caller_id
+ - service_id
+ - servicesubcategory_id
+ - product
+ - impact
+ - urgency
+ - priority
+ - workgroup_id
+ - agent_id
+ - agent_email
+ - related_problem_id
+ - related_change_id
+ - close_date
+ - last_update
+ - assignment_date
+ - resolution_code
+ - solution
+ - user_satisfaction
+ - user_commment
+
+
+
+
+ - finalclass
+ - ref
+ - title
+ - org_id
+ - start_date
+ - status
+ - caller_id
+ - service_id
+ - servicesubcategory_id
+ - product
+ - impact
+ - urgency
+ - priority
+ - workgroup_id
+ - agent_id
+ - agent_email
+ - close_date
+ - resolution_code
+ - solution
+ - user_satisfaction
+ - user_commment
+
+
+
+
+ - finalclass
+ - title
+ - org_id
+ - start_date
+ - status
+ - caller_id
+ - service_id
+ - priority
+ - workgroup_id
+ - agent_id
+ - last_update
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+ - ticket_id
+ - document_id
+
+
+
+
+ - ticket_id
+ - document_id
+
+
+
+
+ - ticket_id
+ - document_id
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+ - ticket_id
+ - contact_id
+ - contact_email
+ - role
+
+
+
+
+ - ticket_id
+ - contact_id
+ - contact_email
+ - role
+
+
+
+
+ - ticket_id
+ - contact_id
+ - contact_email
+ - role
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+ - ticket_id
+ - ci_id
+ - impact
+ - ci_status
+
+
+
+
+ - ticket_id
+ - ci_id
+ - ci_status
+
+
+
+
+ - ticket_id
+ - ci_id
+ - impact
+ - ci_status
+
+
+
+
+
+
diff --git a/setup/modelfactory.class.inc.php b/setup/modelfactory.class.inc.php
index 48b639659b..0d4c39af4f 100644
--- a/setup/modelfactory.class.inc.php
+++ b/setup/modelfactory.class.inc.php
@@ -270,6 +270,7 @@ class ModelFactory
{
protected $sRootDir;
protected $oDOMDocument;
+ protected $oRoot;
protected $oClasses;
static protected $aLoadedClasses;
static protected $aWellKnownParents = array('DBObject', 'CMDBObject','cmdbAbstractObject');
@@ -280,8 +281,10 @@ class ModelFactory
{
$this->sRootDir = $sRootDir;
$this->oDOMDocument = new DOMDocument('1.0', 'UTF-8');
+ $this->oRoot = $this->oDOMDocument->CreateElement('itop_design');
+ $this->oDOMDocument->AppendChild($this->oRoot);
$this->oClasses = $this->oDOMDocument->CreateElement('classes');
- $this->oDOMDocument->AppendChild($this->oClasses);
+ $this->oRoot->AppendChild($this->oClasses);
self::$aLoadedClasses = array();
self::$aLoadedModules = array();
}
@@ -315,7 +318,7 @@ class ModelFactory
$oNode->SetAttribute('_source', $sXmlFile);
}
$oXPath = new DOMXPath($oDocument);
- $oNodeList = $oXPath->query('//classes/class');
+ $oNodeList = $oXPath->query('/itop_design/classes/class');
foreach($oNodeList as $oNode)
{
if ($oNode->hasAttribute('parent'))
@@ -1109,10 +1112,12 @@ EOF
public function GetDelta()
{
$oDelta = new DOMDocument('1.0', 'UTF-8');
- $oRootNode = $oDelta->createElement('classes');
+ $oRootNode = $oDelta->createElement('itop_design');
$oDelta->appendChild($oRootNode);
+ $oClasses = $oDelta->createElement('classes');
+ $oRootNode->appendChild($oClasses);
- $this->_priv_ImportModifiedChildren($oDelta, $oRootNode, $this->oDOMDocument->firstChild);
+ $this->_priv_ImportModifiedChildren($oDelta, $oClasses, $this->oDOMDocument->firstChild);
//file_put_contents($sXMLDestPath, $oDelta->saveXML());
return $oDelta->saveXML();
}