SELECT FunctionalCI
SELECT BusinessProcess
SELECT Contact
SELECT Location
SELECT Server
SELECT DatabaseInstance
SELECT NetworkDevice
SELECT UserRequest WHERE status != "closed"

UI:WelcomeMenu:MyCalls

SELECT UserRequest AS i WHERE i.caller_id = :current_contact_id AND status NOT IN ("closed", "resolved")
SELECT Incident WHERE status != "closed"

UI:WelcomeMenu:MyIncidents

SELECT Incident AS i WHERE i.agent_id = :current_contact_id AND status NOT IN ("closed", "resolved")