<?php

/**
 * Localized data
 *
 * @copyright Copyright (C) 2010-2024 Combodo SAS
 * @license    https://opensource.org/licenses/AGPL-3.0
 *
 */
/**
 *
 */
Dict::Add('FR FR', 'French', 'Français', [
	'Menu:IncidentManagement' => 'Gestion des incidents',
	'Menu:IncidentManagement+' => '',
	'Menu:Incident:Overview' => 'Vue d\'ensemble',
	'Menu:Incident:Overview+' => '',
	'Menu:NewIncident' => 'Nouvel incident',
	'Menu:NewIncident+' => 'Créer un nouveau ticket d\'incident',
	'Menu:SearchIncidents' => 'Rechercher des incidents',
	'Menu:SearchIncidents+' => 'Rechercher parmi les tickets d\'incidents',
	'Menu:Incident:Shortcuts' => 'Incidents',
	'Menu:Incident:Shortcuts+' => '',
	'Menu:Incident:MyIncidents' => 'Qui me sont assignés',
	'Menu:Incident:MyIncidents+' => 'Les tickets d\'incident en cours qui me sont assignés',
	'Menu:Incident:MySupportIncidents' => 'Que j\'ai déclarés',
	'Menu:Incident:MySupportIncidents+' => 'Les incidents en cours dont je suis le demandeur',
	'Menu:Incident:EscalatedIncidents' => 'En escalade',
	'Menu:Incident:EscalatedIncidents+' => 'Ticket d\'incident en cours d\'escalade ou à surveiller',
	'Menu:Incident:OpenIncidents' => 'En cours',
	'Menu:Incident:OpenIncidents+' => 'Tous les tickets d\'incident ouverts',
	'UI-IncidentManagementOverview-IncidentByPriority-last-14-days' => 'Incidents des 14 derniers jours par priorité',
	'UI-IncidentManagementOverview-Last-14-days' => 'Incidents des 14 derniers jours',
	'UI-IncidentManagementOverview-OpenIncidentByStatus' => 'Incidents ouverts par statut',
	'UI-IncidentManagementOverview-OpenIncidentByAgent' => 'Incidents ouverts par agent',
	'UI-IncidentManagementOverview-OpenIncidentByCustomer' => 'Incidents ouverts par client',
]);

// Dictionnay conventions
// Class:<class_name>
// Class:<class_name>+
// Class:<class_name>/Attribute:<attribute_code>
// Class:<class_name>/Attribute:<attribute_code>+
// Class:<class_name>/Attribute:<attribute_code>/Value:<value>
// Class:<class_name>/Attribute:<attribute_code>/Value:<value>+
// Class:<class_name>/Stimulus:<stimulus_code>
// Class:<class_name>/Stimulus:<stimulus_code>+

//
// Class: Incident
//

Dict::Add('FR FR', 'French', 'Français', [
	'Class:Incident' => 'Incident',
	'Class:Incident+' => 'Type de Ticket pour gérer les dysfonctionnements d\'un service ou d\'éléments de configuration',
	'Class:Incident/Attribute:status' => 'Etat',
	'Class:Incident/Attribute:status+' => '',
	'Class:Incident/Attribute:status/Value:new' => 'Nouveau',
	'Class:Incident/Attribute:status/Value:new+' => '',
	'Class:Incident/Attribute:status/Value:escalated_tto' => 'Escalade tto',
	'Class:Incident/Attribute:status/Value:escalated_tto+' => '',
	'Class:Incident/Attribute:status/Value:assigned' => 'Assigné',
	'Class:Incident/Attribute:status/Value:assigned+' => '',
	'Class:Incident/Attribute:status/Value:escalated_ttr' => 'Escalate ttr',
	'Class:Incident/Attribute:status/Value:escalated_ttr+' => '',
	'Class:Incident/Attribute:status/Value:waiting_for_approval' => 'En attente d\'approbation',
	'Class:Incident/Attribute:status/Value:waiting_for_approval+' => '',
	'Class:Incident/Attribute:status/Value:pending' => 'En attente',
	'Class:Incident/Attribute:status/Value:pending+' => '',
	'Class:Incident/Attribute:status/Value:resolved' => 'Résolu',
	'Class:Incident/Attribute:status/Value:resolved+' => '',
	'Class:Incident/Attribute:status/Value:closed' => 'Fermé',
	'Class:Incident/Attribute:status/Value:closed+' => '',
	'Class:Incident/Attribute:impact' => 'Impact',
	'Class:Incident/Attribute:impact+' => 'Impact indique la séverité de l\'incident, souvent estimé par le nombre de personnes impactées',
	'Class:Incident/Attribute:impact/Value:1' => 'Un département',
	'Class:Incident/Attribute:impact/Value:1+' => '',
	'Class:Incident/Attribute:impact/Value:2' => 'Un service',
	'Class:Incident/Attribute:impact/Value:2+' => '',
	'Class:Incident/Attribute:impact/Value:3' => 'Une personne',
	'Class:Incident/Attribute:impact/Value:3+' => '',
	'Class:Incident/Attribute:priority' => 'Priorité',
	'Class:Incident/Attribute:priority+' => 'Ordre dans lequel les incidents doivent être traitées',
	'Class:Incident/Attribute:priority/Value:1' => 'Critique',
	'Class:Incident/Attribute:priority/Value:1+' => '',
	'Class:Incident/Attribute:priority/Value:2' => 'Haute',
	'Class:Incident/Attribute:priority/Value:2+' => '',
	'Class:Incident/Attribute:priority/Value:3' => 'Moyenne',
	'Class:Incident/Attribute:priority/Value:3+' => '',
	'Class:Incident/Attribute:priority/Value:4' => 'Basse',
	'Class:Incident/Attribute:priority/Value:4+' => '',
	'Class:Incident/Attribute:urgency' => 'Urgence',
	'Class:Incident/Attribute:urgency+' => 'Avec quelle célérité l\'incident doit être traitée',
	'Class:Incident/Attribute:urgency/Value:1' => 'Critique',
	'Class:Incident/Attribute:urgency/Value:1+' => '',
	'Class:Incident/Attribute:urgency/Value:2' => 'Haute',
	'Class:Incident/Attribute:urgency/Value:2+' => '',
	'Class:Incident/Attribute:urgency/Value:3' => 'Moyenne',
	'Class:Incident/Attribute:urgency/Value:3+' => '',
	'Class:Incident/Attribute:urgency/Value:4' => 'Basse',
	'Class:Incident/Attribute:urgency/Value:4+' => '',
	'Class:Incident/Attribute:origin' => 'Origine',
	'Class:Incident/Attribute:origin+' => 'Canal par lequel l\'incident est arrivée',
	'Class:Incident/Attribute:origin/Value:in_person' => 'En personne',
	'Class:Incident/Attribute:origin/Value:in_person+' => 'Incident créé suite à une discussion en face à face',
	'Class:Incident/Attribute:origin/Value:chat' => 'Chat',
	'Class:Incident/Attribute:origin/Value:chat+' => 'Incident créé suite à une discussion sur un chat',
	'Class:Incident/Attribute:origin/Value:mail' => 'Email',
	'Class:Incident/Attribute:origin/Value:mail+' => 'Incident créé suite à la réception d\'un email',
	'Class:Incident/Attribute:origin/Value:monitoring' => 'Supervision',
	'Class:Incident/Attribute:origin/Value:monitoring+' => 'Incident créé suite à une alerte d\'un systéme de supervision',
	'Class:Incident/Attribute:origin/Value:phone' => 'Téléphone',
	'Class:Incident/Attribute:origin/Value:phone+' => 'Incident créé suite à un appel téléphonique',
	'Class:Incident/Attribute:origin/Value:portal' => 'Portail',
	'Class:Incident/Attribute:origin/Value:portal+' => 'Incident créé via un portail utilisateur',
	'Class:Incident/Attribute:service_id' => 'Service',
	'Class:Incident/Attribute:service_id+' => '',
	'Class:Incident/Attribute:service_name' => 'Nom du service',
	'Class:Incident/Attribute:service_name+' => '',
	'Class:Incident/Attribute:servicesubcategory_id' => 'Sous-catégorie de service',
	'Class:Incident/Attribute:servicesubcategory_id+' => '',
	'Class:Incident/Attribute:servicesubcategory_name' => 'Nom Sous-catégorie de service',
	'Class:Incident/Attribute:servicesubcategory_name+' => '',
	'Class:Incident/Attribute:escalation_flag' => 'Ticket à surveiller',
	'Class:Incident/Attribute:escalation_flag+' => 'Ce Ticket sera ajouté au menu des incidents en cours d\'escalade',
	'Class:Incident/Attribute:escalation_flag/Value:no' => 'Non',
	'Class:Incident/Attribute:escalation_flag/Value:no+' => '',
	'Class:Incident/Attribute:escalation_flag/Value:yes' => 'Oui',
	'Class:Incident/Attribute:escalation_flag/Value:yes+' => '',
	'Class:Incident/Attribute:escalation_reason' => 'Raison de surveillance',
	'Class:Incident/Attribute:escalation_reason+' => '',
	'Class:Incident/Attribute:assignment_date' => 'Date d\'assignation',
	'Class:Incident/Attribute:assignment_date+' => '',
	'Class:Incident/Attribute:resolution_date' => 'Date de résolution',
	'Class:Incident/Attribute:resolution_date+' => '',
	'Class:Incident/Attribute:last_pending_date' => 'Dernière date de suspension',
	'Class:Incident/Attribute:last_pending_date+' => '',
	'Class:Incident/Attribute:cumulatedpending' => 'Temps cumulé de suspension',
	'Class:Incident/Attribute:cumulatedpending+' => '',
	'Class:Incident/Attribute:tto' => 'TTO',
	'Class:Incident/Attribute:tto+' => 'Delai garanti d\'assignation',
	'Class:Incident/Attribute:ttr' => 'TTR',
	'Class:Incident/Attribute:ttr+' => 'Délai garanti de résolution',
	'Class:Incident/Attribute:tto_time_spent' => 'TTO temps passé',
	'Class:Incident/Attribute:tto_time_spent+' => '',
	'Class:Incident/Attribute:ttr_time_spent' => 'TTR temps passé',
	'Class:Incident/Attribute:ttr_time_spent+' => '',
	'Class:Incident/Attribute:tto_escalation_deadline' => 'Echéance TTO',
	'Class:Incident/Attribute:tto_escalation_deadline+' => '',
	'Class:Incident/Attribute:sla_tto_passed' => 'SLA TTO dépassé ?',
	'Class:Incident/Attribute:sla_tto_passed+' => 'SLA TTO dépassé ?',
	'Class:Incident/Attribute:sla_tto_over' => 'Dépassement SLA TTO',
	'Class:Incident/Attribute:sla_tto_over+' => '',
	'Class:Incident/Attribute:ttr_escalation_deadline' => 'Echéance TTR',
	'Class:Incident/Attribute:ttr_escalation_deadline+' => '',
	'Class:Incident/Attribute:sla_ttr_passed' => 'SLA TTR dépassé ?',
	'Class:Incident/Attribute:sla_ttr_passed+' => '',
	'Class:Incident/Attribute:sla_ttr_over' => 'Dépassement SLA TTR',
	'Class:Incident/Attribute:sla_ttr_over+' => '',
	'Class:Incident/Attribute:time_spent' => 'Délai de résolution',
	'Class:Incident/Attribute:time_spent+' => '',
	'Class:Incident/Attribute:resolution_code' => 'Code de résolution',
	'Class:Incident/Attribute:resolution_code+' => 'Qu\'est-ce qui a été fait pour résoudre l\'incident ?',
	'Class:Incident/Attribute:resolution_code/Value:assistance' => 'Assistance',
	'Class:Incident/Attribute:resolution_code/Value:assistance+' => '',
	'Class:Incident/Attribute:resolution_code/Value:bug fixed' => 'Résolution de bug',
	'Class:Incident/Attribute:resolution_code/Value:bug fixed+' => '',
	'Class:Incident/Attribute:resolution_code/Value:hardware repair' => 'Réparation matériel',
	'Class:Incident/Attribute:resolution_code/Value:hardware repair+' => '',
	'Class:Incident/Attribute:resolution_code/Value:other' => 'Autre',
	'Class:Incident/Attribute:resolution_code/Value:other+' => '',
	'Class:Incident/Attribute:resolution_code/Value:software patch' => 'Patch logiciel',
	'Class:Incident/Attribute:resolution_code/Value:software patch+' => '',
	'Class:Incident/Attribute:resolution_code/Value:system update' => 'Mise à jour système',
	'Class:Incident/Attribute:resolution_code/Value:system update+' => '',
	'Class:Incident/Attribute:resolution_code/Value:training' => 'Formation',
	'Class:Incident/Attribute:resolution_code/Value:training+' => '',
	'Class:Incident/Attribute:solution' => 'Solution',
	'Class:Incident/Attribute:solution+' => '',
	'Class:Incident/Attribute:pending_reason' => 'Raison de suspension',
	'Class:Incident/Attribute:pending_reason+' => '',
	'Class:Incident/Attribute:parent_incident_id' => 'Incident parent',
	'Class:Incident/Attribute:parent_incident_id+' => '',
	'Class:Incident/Attribute:parent_incident_ref' => 'Réf. incident parent',
	'Class:Incident/Attribute:parent_incident_ref+' => '',
	'Class:Incident/Attribute:parent_request_id' => 'Demande parente',
	'Class:Incident/Attribute:parent_request_id+' => '',
	'Class:Incident/Attribute:parent_request_ref' => 'Réf. demande parente',
	'Class:Incident/Attribute:parent_request_ref+' => '',
	'Class:Incident/Attribute:parent_change_id' => 'Changement parent',
	'Class:Incident/Attribute:parent_change_id+' => '',
	'Class:Incident/Attribute:parent_change_ref' => 'Réf. changement parent',
	'Class:Incident/Attribute:parent_change_ref+' => '',
	'Class:Incident/Attribute:parent_problem_id' => 'Problème lié',
	'Class:Incident/Attribute:parent_problem_id+' => '',
	'Class:Incident/Attribute:parent_problem_ref' => 'Réf. problème lié',
	'Class:Incident/Attribute:parent_problem_ref+' => '',
	'Class:Incident/Attribute:related_request_list' => 'Requêtes filles',
	'Class:Incident/Attribute:related_request_list+' => '',
	'Class:Incident/Attribute:related_request_list/UI:Links:Create:Button+' => 'Créer une %4$s',
	'Class:Incident/Attribute:related_request_list/UI:Links:Create:Modal:Title' => 'Ajouter une %4$s à %2$s',
	'Class:Incident/Attribute:related_request_list/UI:Links:Delete:Button+' => 'Supprimer cette %4$s',
	'Class:Incident/Attribute:related_request_list/UI:Links:Delete:Modal:Title' => 'Supprimer une %4$s',
	'Class:Incident/Attribute:related_request_list/UI:Links:Remove:Button+' => 'Retirer cette %4$s',
	'Class:Incident/Attribute:related_request_list/UI:Links:Remove:Modal:Title' => 'Retirer cette %4$s de son %1$s',
	'Class:Incident/Attribute:child_incidents_list' => 'Incidents fils',
	'Class:Incident/Attribute:child_incidents_list+' => 'Tous les incidents fils lié à celui-ci',
	'Class:Incident/Attribute:child_incidents_list/UI:Links:Create:Button+' => 'Créer un %4$s',
	'Class:Incident/Attribute:child_incidents_list/UI:Links:Create:Modal:Title' => 'Ajouter un %4$s à %2$s',
	'Class:Incident/Attribute:child_incidents_list/UI:Links:Delete:Button+' => 'Supprimer ce %4$s',
	'Class:Incident/Attribute:child_incidents_list/UI:Links:Delete:Modal:Title' => 'Supprimer un %4$s',
	'Class:Incident/Attribute:child_incidents_list/UI:Links:Remove:Button+' => 'Retirer ce %4$s',
	'Class:Incident/Attribute:child_incidents_list/UI:Links:Remove:Modal:Title' => 'Retirer ce %4$s de son %1$s',
	'Class:Incident/Attribute:public_log' => 'Journal public',
	'Class:Incident/Attribute:public_log+' => '',
	'Class:Incident/Attribute:user_satisfaction' => 'Satisfaction client',
	'Class:Incident/Attribute:user_satisfaction+' => '',
	'Class:Incident/Attribute:user_satisfaction/Value:1' => 'Très satisfait',
	'Class:Incident/Attribute:user_satisfaction/Value:1+' => '',
	'Class:Incident/Attribute:user_satisfaction/Value:2' => 'Plutôt satisfait',
	'Class:Incident/Attribute:user_satisfaction/Value:2+' => 't',
	'Class:Incident/Attribute:user_satisfaction/Value:3' => 'Plutôt mécontent',
	'Class:Incident/Attribute:user_satisfaction/Value:3+' => '',
	'Class:Incident/Attribute:user_satisfaction/Value:4' => 'Très mécontent',
	'Class:Incident/Attribute:user_satisfaction/Value:4+' => '',
	'Class:Incident/Attribute:user_comment' => 'Commentaire client',
	'Class:Incident/Attribute:user_comment+' => '',
	'Class:Incident/Attribute:parent_incident_id_friendlyname' => 'Nom usuel de l\'incident parent',
	'Class:Incident/Attribute:parent_incident_id_friendlyname+' => '',
	'Class:Incident/Stimulus:ev_assign' => 'Assigner',
	'Class:Incident/Stimulus:ev_assign+' => '',
	'Class:Incident/Stimulus:ev_reassign' => 'Réassigner',
	'Class:Incident/Stimulus:ev_reassign+' => '',
	'Class:Incident/Stimulus:ev_pending' => 'En attente',
	'Class:Incident/Stimulus:ev_pending+' => '',
	'Class:Incident/Stimulus:ev_timeout' => 'ev_timeout',
	'Class:Incident/Stimulus:ev_timeout+' => '',
	'Class:Incident/Stimulus:ev_autoresolve' => 'Résolution automatique',
	'Class:Incident/Stimulus:ev_autoresolve+' => '',
	'Class:Incident/Stimulus:ev_autoclose' => 'Fermeture automatique',
	'Class:Incident/Stimulus:ev_autoclose+' => '',
	'Class:Incident/Stimulus:ev_resolve' => 'Marquer comme résolu',
	'Class:Incident/Stimulus:ev_resolve+' => '',
	'Class:Incident/Stimulus:ev_close' => 'Clore cet incident',
	'Class:Incident/Stimulus:ev_close+' => '',
	'Class:Incident/Stimulus:ev_reopen' => 'Ré-ouvrir',
	'Class:Incident/Stimulus:ev_reopen+' => '',
	'Class:Incident/Error:CannotAssignParentIncidentIdToSelf' => 'L\'incident parent ne peut pas être lui-même',
	'Class:Incident/Method:ResolveChildTickets' => 'ResolveChildTickets (résoudre les tickets fils)',
	'Class:Incident/Method:ResolveChildTickets+' => 'Cascader l\'action de résolution du ticket (ev_autoresolve) vers les requêtes et incidents fils, et aligner les caractéristiques suivantes : service, équipe, agent, information de résolution',
	'Tickets:Related:OpenIncidents' => 'Incidents ouverts',
]);
