<?php

/*
 * @copyright   Copyright (C) 2010-2024 Combodo SAS
 * @license     http://opensource.org/licenses/AGPL-3.0
 */

Dict::Add('ZH CN', 'Chinese', '简体中文', [
	'Menu:RequestManagement' => '服务台',
	'Menu:RequestManagement+' => '',
	'Menu:RequestManagementProvider' => '服务台供应商',
	'Menu:RequestManagementProvider+' => '',
	'Menu:UserRequest:Provider' => '转交给供应商的待处理的需求',
	'Menu:UserRequest:Provider+' => '',
	'Menu:UserRequest:Overview' => '概况',
	'Menu:UserRequest:Overview+' => '',
	'Menu:NewUserRequest' => '新建需求',
	'Menu:NewUserRequest+' => '新建需求工单',
	'Menu:SearchUserRequests' => '搜索需求',
	'Menu:SearchUserRequests+' => '搜索需求工单',
	'Menu:UserRequest:Shortcuts' => '需求',
	'Menu:UserRequest:Shortcuts+' => '',
	'Menu:UserRequest:MyRequests' => '分配给我的需求',
	'Menu:UserRequest:MyRequests+' => '分配给我的需求 (作为办理人)',
	'Menu:UserRequest:MySupportRequests' => '由我发起的需求',
	'Menu:UserRequest:MySupportRequests+' => '由我发起且未关闭的需求',
	'Menu:UserRequest:EscalatedRequests' => '已升级的需求',
	'Menu:UserRequest:EscalatedRequests+' => '按状态或热门标识分类的已升级的需求',
	'Menu:UserRequest:OpenRequests' => '待处理的需求',
	'Menu:UserRequest:OpenRequests+' => '尚未关闭的需求',
	'UI:WelcomeMenu:MyAssignedCalls' => '分配给我的需求',
	'UI-RequestManagementOverview-RequestByType-last-14-days' => '最近两周的需求 (按类型)',
	'UI-RequestManagementOverview-Last-14-days' => '最近两周的需求 (按数量)',
	'UI-RequestManagementOverview-OpenRequestByStatus' => '待处理的需求 (按状态)',
	'UI-RequestManagementOverview-OpenRequestByAgent' => '待处理的需求 (按办理人)',
	'UI-RequestManagementOverview-OpenRequestByType' => '待处理的需求 (按类型)',
	'UI-RequestManagementOverview-OpenRequestByCustomer' => '待处理的需求 (按客户)',
	'Class:UserRequest:KnownErrorList' => '已知错误',
	'Class:UserRequest:KnownErrorList+' => '和当前工单关联的功能配置项相关的已知错误',
	'Menu:UserRequest:MyWorkOrders' => '分配给我的工作任务',
	'Menu:UserRequest:MyWorkOrders+' => '分配给我的所有工单',
	'Class:Problem:KnownProblemList' => '已知问题',
	'Tickets:Related:OpenIncidents' => '待处理的事件',
	'Class:UserRequest/Method:UpdateChildTicketWith:public_log' => '<i><u>自动复制来自父级需求的公共日志 %2$s:</u></i><br><br>',
	'Class:UserRequest/Method:UpdateChildTicketWith:private_log' => '<i>自动复制来自父级需求的私有日志 [[UserRequest:%1$s]]:</i><br><br>',
]);

// Dictionnay conventions
// Class:<class_name>
// Class:<class_name>+
// Class:<class_name>/Attribute:<attribute_code>
// Class:<class_name>/Attribute:<attribute_code>+
// Class:<class_name>/Attribute:<attribute_code>/Value:<value>
// Class:<class_name>/Attribute:<attribute_code>/Value:<value>+
// Class:<class_name>/Stimulus:<stimulus_code>
// Class:<class_name>/Stimulus:<stimulus_code>+

//
// Class: UserRequest
//

Dict::Add('ZH CN', 'Chinese', '简体中文', [
	'Class:UserRequest' => '需求',
	'Class:UserRequest+' => '',
	'Class:UserRequest/Attribute:status' => '状态',
	'Class:UserRequest/Attribute:status+' => '',
	'Class:UserRequest/Attribute:status/Value:new' => '新建',
	'Class:UserRequest/Attribute:status/Value:new+' => '',
	'Class:UserRequest/Attribute:status/Value:escalated_tto' => '已升级TTO',
	'Class:UserRequest/Attribute:status/Value:escalated_tto+' => '',
	'Class:UserRequest/Attribute:status/Value:assigned' => '已分配',
	'Class:UserRequest/Attribute:status/Value:assigned+' => '',
	'Class:UserRequest/Attribute:status/Value:escalated_ttr' => '已升级TTR',
	'Class:UserRequest/Attribute:status/Value:escalated_ttr+' => '',
	'Class:UserRequest/Attribute:status/Value:waiting_for_approval' => '等待批准',
	'Class:UserRequest/Attribute:status/Value:waiting_for_approval+' => '',
	'Class:UserRequest/Attribute:status/Value:approved' => '已批准',
	'Class:UserRequest/Attribute:status/Value:approved+' => '',
	'Class:UserRequest/Attribute:status/Value:rejected' => '已驳回',
	'Class:UserRequest/Attribute:status/Value:rejected+' => '',
	'Class:UserRequest/Attribute:status/Value:pending' => '待定',
	'Class:UserRequest/Attribute:status/Value:pending+' => '',
	'Class:UserRequest/Attribute:status/Value:resolved' => '已解决',
	'Class:UserRequest/Attribute:status/Value:resolved+' => '',
	'Class:UserRequest/Attribute:status/Value:closed' => '已关闭',
	'Class:UserRequest/Attribute:status/Value:closed+' => '',
	'Class:UserRequest/Attribute:request_type' => '需求类型',
	'Class:UserRequest/Attribute:request_type+' => '',
	'Class:UserRequest/Attribute:request_type/Value:incident' => '事件',
	'Class:UserRequest/Attribute:request_type/Value:incident+' => '事件',
	'Class:UserRequest/Attribute:request_type/Value:service_request' => '服务需求',
	'Class:UserRequest/Attribute:request_type/Value:service_request+' => '服务需求',
	'Class:UserRequest/Attribute:impact' => '影响范围',
	'Class:UserRequest/Attribute:impact+' => '',
	'Class:UserRequest/Attribute:impact/Value:1' => '部门',
	'Class:UserRequest/Attribute:impact/Value:1+' => '',
	'Class:UserRequest/Attribute:impact/Value:2' => '服务',
	'Class:UserRequest/Attribute:impact/Value:2+' => '',
	'Class:UserRequest/Attribute:impact/Value:3' => '个体',
	'Class:UserRequest/Attribute:impact/Value:3+' => '',
	'Class:UserRequest/Attribute:priority' => '优先级',
	'Class:UserRequest/Attribute:priority+' => '',
	'Class:UserRequest/Attribute:priority/Value:1' => '紧急',
	'Class:UserRequest/Attribute:priority/Value:1+' => '紧急',
	'Class:UserRequest/Attribute:priority/Value:2' => '高',
	'Class:UserRequest/Attribute:priority/Value:2+' => '高',
	'Class:UserRequest/Attribute:priority/Value:3' => '中',
	'Class:UserRequest/Attribute:priority/Value:3+' => '中',
	'Class:UserRequest/Attribute:priority/Value:4' => '低',
	'Class:UserRequest/Attribute:priority/Value:4+' => '低',
	'Class:UserRequest/Attribute:urgency' => '紧急度',
	'Class:UserRequest/Attribute:urgency+' => '',
	'Class:UserRequest/Attribute:urgency/Value:1' => '紧急',
	'Class:UserRequest/Attribute:urgency/Value:1+' => '紧急',
	'Class:UserRequest/Attribute:urgency/Value:2' => '高',
	'Class:UserRequest/Attribute:urgency/Value:2+' => '高',
	'Class:UserRequest/Attribute:urgency/Value:3' => '中',
	'Class:UserRequest/Attribute:urgency/Value:3+' => '中',
	'Class:UserRequest/Attribute:urgency/Value:4' => '低',
	'Class:UserRequest/Attribute:urgency/Value:4+' => '低',
	'Class:UserRequest/Attribute:origin' => '来源',
	'Class:UserRequest/Attribute:origin+' => '工单创建由什么触发',
	'Class:UserRequest/Attribute:origin/Value:in_person' => '当面',
	'Class:UserRequest/Attribute:origin/Value:in_person+' => '创建于当面讨论后的需求',
	'Class:UserRequest/Attribute:origin/Value:chat' => '聊天工具',
	'Class:UserRequest/Attribute:origin/Value:chat+' => '创建于聊天工具沟通后的需求',
	'Class:UserRequest/Attribute:origin/Value:mail' => '邮件',
	'Class:UserRequest/Attribute:origin/Value:mail+' => '邮件',
	'Class:UserRequest/Attribute:origin/Value:monitoring' => '监控',
	'Class:UserRequest/Attribute:origin/Value:monitoring+' => '监控',
	'Class:UserRequest/Attribute:origin/Value:phone' => '电话',
	'Class:UserRequest/Attribute:origin/Value:phone+' => '电话',
	'Class:UserRequest/Attribute:origin/Value:portal' => '门户',
	'Class:UserRequest/Attribute:origin/Value:portal+' => '在用户门户中创建的需求工单',
	'Class:UserRequest/Attribute:approver_id' => '审核人',
	'Class:UserRequest/Attribute:approver_id+' => '',
	'Class:UserRequest/Attribute:approver_email' => '邮箱',
	'Class:UserRequest/Attribute:approver_email+' => '',
	'Class:UserRequest/Attribute:service_id' => '服务',
	'Class:UserRequest/Attribute:service_id+' => '',
	'Class:UserRequest/Attribute:service_name' => '服务名称',
	'Class:UserRequest/Attribute:service_name+' => '',
	'Class:UserRequest/Attribute:servicesubcategory_id' => '子服务',
	'Class:UserRequest/Attribute:servicesubcategory_id+' => '',
	'Class:UserRequest/Attribute:servicesubcategory_name' => '子服务名称',
	'Class:UserRequest/Attribute:servicesubcategory_name+' => '',
	'Class:UserRequest/Attribute:escalation_flag' => '升级标识',
	'Class:UserRequest/Attribute:escalation_flag+' => '',
	'Class:UserRequest/Attribute:escalation_flag/Value:no' => '否',
	'Class:UserRequest/Attribute:escalation_flag/Value:no+' => '否',
	'Class:UserRequest/Attribute:escalation_flag/Value:yes' => '是',
	'Class:UserRequest/Attribute:escalation_flag/Value:yes+' => '是',
	'Class:UserRequest/Attribute:escalation_reason' => '升级原因',
	'Class:UserRequest/Attribute:escalation_reason+' => '',
	'Class:UserRequest/Attribute:assignment_date' => '分配日期',
	'Class:UserRequest/Attribute:assignment_date+' => '',
	'Class:UserRequest/Attribute:resolution_date' => '解决日期',
	'Class:UserRequest/Attribute:resolution_date+' => '',
	'Class:UserRequest/Attribute:last_pending_date' => '最近待定日期',
	'Class:UserRequest/Attribute:last_pending_date+' => '',
	'Class:UserRequest/Attribute:cumulatedpending' => '累计待定',
	'Class:UserRequest/Attribute:cumulatedpending+' => '',
	'Class:UserRequest/Attribute:tto' => 'TTO',
	'Class:UserRequest/Attribute:tto+' => '响应时间',
	'Class:UserRequest/Attribute:ttr' => 'TTR',
	'Class:UserRequest/Attribute:ttr+' => '解决时限',
	'Class:UserRequest/Attribute:tto_time_spent' => 'TTO 耗时',
	'Class:UserRequest/Attribute:tto_time_spent+' => '~~',
	'Class:UserRequest/Attribute:ttr_time_spent' => 'TTR 耗时',
	'Class:UserRequest/Attribute:ttr_time_spent+' => '~~',
	'Class:UserRequest/Attribute:tto_escalation_deadline' => 'TTO截止日期',
	'Class:UserRequest/Attribute:tto_escalation_deadline+' => '',
	'Class:UserRequest/Attribute:sla_tto_passed' => 'SLA TTO 合格',
	'Class:UserRequest/Attribute:sla_tto_passed+' => '',
	'Class:UserRequest/Attribute:sla_tto_over' => 'SLA TTO 超时',
	'Class:UserRequest/Attribute:sla_tto_over+' => '',
	'Class:UserRequest/Attribute:ttr_escalation_deadline' => 'TTR截止日期',
	'Class:UserRequest/Attribute:ttr_escalation_deadline+' => '',
	'Class:UserRequest/Attribute:sla_ttr_passed' => 'SLA TTR合格',
	'Class:UserRequest/Attribute:sla_ttr_passed+' => '',
	'Class:UserRequest/Attribute:sla_ttr_over' => 'SLA TTR超时',
	'Class:UserRequest/Attribute:sla_ttr_over+' => '',
	'Class:UserRequest/Attribute:time_spent' => '耗时',
	'Class:UserRequest/Attribute:time_spent+' => '',
	'Class:UserRequest/Attribute:resolution_code' => '解决方式',
	'Class:UserRequest/Attribute:resolution_code+' => '',
	'Class:UserRequest/Attribute:resolution_code/Value:assistance' => '外部支持',
	'Class:UserRequest/Attribute:resolution_code/Value:assistance+' => '',
	'Class:UserRequest/Attribute:resolution_code/Value:bug fixed' => 'bug修复',
	'Class:UserRequest/Attribute:resolution_code/Value:bug fixed+' => '',
	'Class:UserRequest/Attribute:resolution_code/Value:hardware repair' => '硬件维修',
	'Class:UserRequest/Attribute:resolution_code/Value:hardware repair+' => '',
	'Class:UserRequest/Attribute:resolution_code/Value:other' => '其它',
	'Class:UserRequest/Attribute:resolution_code/Value:other+' => '',
	'Class:UserRequest/Attribute:resolution_code/Value:software patch' => '软件补丁',
	'Class:UserRequest/Attribute:resolution_code/Value:software patch+' => '',
	'Class:UserRequest/Attribute:resolution_code/Value:system update' => '系统更新',
	'Class:UserRequest/Attribute:resolution_code/Value:system update+' => '',
	'Class:UserRequest/Attribute:resolution_code/Value:training' => '培训',
	'Class:UserRequest/Attribute:resolution_code/Value:training+' => '',
	'Class:UserRequest/Attribute:solution' => '解决方案',
	'Class:UserRequest/Attribute:solution+' => '',
	'Class:UserRequest/Attribute:pending_reason' => '待定原因',
	'Class:UserRequest/Attribute:pending_reason+' => '',
	'Class:UserRequest/Attribute:parent_request_id' => '父级需求',
	'Class:UserRequest/Attribute:parent_request_id+' => '',
	'Class:UserRequest/Attribute:parent_request_ref' => '需求编号',
	'Class:UserRequest/Attribute:parent_request_ref+' => '',
	'Class:UserRequest/Attribute:parent_problem_id' => '父级问题',
	'Class:UserRequest/Attribute:parent_problem_id+' => '',
	'Class:UserRequest/Attribute:parent_problem_ref' => '问题编号',
	'Class:UserRequest/Attribute:parent_problem_ref+' => '',
	'Class:UserRequest/Attribute:parent_change_id' => '父级变更',
	'Class:UserRequest/Attribute:parent_change_id+' => '',
	'Class:UserRequest/Attribute:parent_change_ref' => '变更编号',
	'Class:UserRequest/Attribute:parent_change_ref+' => '',
	'Class:UserRequest/Attribute:related_request_list' => '衍生事件',
	'Class:UserRequest/Attribute:related_request_list+' => '此事件相关的所有子事件',
	'Class:UserRequest/Attribute:public_log' => '公共日志',
	'Class:UserRequest/Attribute:public_log+' => '',
	'Class:UserRequest/Attribute:user_satisfaction' => '用户满意度',
	'Class:UserRequest/Attribute:user_satisfaction+' => '',
	'Class:UserRequest/Attribute:user_satisfaction/Value:1' => '非常满意',
	'Class:UserRequest/Attribute:user_satisfaction/Value:1+' => '',
	'Class:UserRequest/Attribute:user_satisfaction/Value:2' => '基本满意',
	'Class:UserRequest/Attribute:user_satisfaction/Value:2+' => '',
	'Class:UserRequest/Attribute:user_satisfaction/Value:3' => '不满意',
	'Class:UserRequest/Attribute:user_satisfaction/Value:3+' => '',
	'Class:UserRequest/Attribute:user_satisfaction/Value:4' => '非常不满意',
	'Class:UserRequest/Attribute:user_satisfaction/Value:4+' => '',
	'Class:UserRequest/Attribute:user_comment' => '用户留言',
	'Class:UserRequest/Attribute:user_comment+' => '',
	'Class:UserRequest/Attribute:parent_request_id_friendlyname' => '父级需求昵称',
	'Class:UserRequest/Attribute:parent_request_id_friendlyname+' => '',
	'Class:UserRequest/Stimulus:ev_assign' => '分配',
	'Class:UserRequest/Stimulus:ev_assign+' => '',
	'Class:UserRequest/Stimulus:ev_reassign' => '重新分配',
	'Class:UserRequest/Stimulus:ev_reassign+' => '',
	'Class:UserRequest/Stimulus:ev_approve' => '批准',
	'Class:UserRequest/Stimulus:ev_approve+' => '',
	'Class:UserRequest/Stimulus:ev_reject' => '驳回',
	'Class:UserRequest/Stimulus:ev_reject+' => '',
	'Class:UserRequest/Stimulus:ev_pending' => '待定',
	'Class:UserRequest/Stimulus:ev_pending+' => '',
	'Class:UserRequest/Stimulus:ev_timeout' => '超时',
	'Class:UserRequest/Stimulus:ev_timeout+' => '',
	'Class:UserRequest/Stimulus:ev_autoresolve' => '自动解决',
	'Class:UserRequest/Stimulus:ev_autoresolve+' => '',
	'Class:UserRequest/Stimulus:ev_autoclose' => '自动关闭',
	'Class:UserRequest/Stimulus:ev_autoclose+' => '',
	'Class:UserRequest/Stimulus:ev_resolve' => '标记为已解决',
	'Class:UserRequest/Stimulus:ev_resolve+' => '',
	'Class:UserRequest/Stimulus:ev_close' => '关闭',
	'Class:UserRequest/Stimulus:ev_close+' => '',
	'Class:UserRequest/Stimulus:ev_reopen' => '重新打开',
	'Class:UserRequest/Stimulus:ev_reopen+' => '',
	'Class:UserRequest/Stimulus:ev_wait_for_approval' => '等待审核',
	'Class:UserRequest/Stimulus:ev_wait_for_approval+' => '',
	'Class:UserRequest/Error:CannotAssignParentRequestIdToSelf' => '不能分配父级需求给自己',
]);

Dict::Add('ZH CN', 'Chinese', '简体中文', [
	'Portal:TitleDetailsFor_Request' => '需求详情',
	'Portal:ButtonUpdate' => '更新',
	'Portal:ButtonClose' => '关闭',
	'Portal:ButtonReopen' => '重新打开',
	'Portal:ShowServices' => '显示所有服务',
	'Portal:SelectRequestType' => '选择一种类型的需求',
	'Portal:SelectServiceElementFrom_Service' => '为 %1$s 选择服务元素',
	'Portal:ListServices' => '服务列表',
	'Portal:TitleDetailsFor_Service' => '服务详情',
	'Portal:Button:CreateRequestFromService' => '新建服务需求',
	'Portal:ListOpenRequests' => '列出打开需求',
	'Portal:UserRequest:MoreInfo' => '更多详细信息',
	'Portal:Details-Service-Element' => '服务元素',
	'Portal:NoClosedTicket' => '没有关闭的需求',
	'Portal:NoService' => '没有可用的服务',
	'Portal:ListOpenProblems' => '处理中的问题',
	'Portal:ShowProblem' => '问题',
	'Portal:ShowFaqs' => 'FAQ',
	'Portal:NoOpenProblem' => '没有待处理的问题',
	'Portal:SelectLanguage' => '更改您的语言',
	'Portal:LanguageChangedTo_Lang' => '语言更改为',
	'Portal:ChooseYourFavoriteLanguage' => '请选择您喜欢的语言',

	'Class:UserRequest/Method:ResolveChildTickets' => '解决子工单',
	'Class:UserRequest/Method:ResolveChildTickets+' => '递归解决子工单 (自动解决), 并调整相关字段与父级工单保持一致: 服务, 团队, 办理人, 解决方案',
]);

Dict::Add('ZH CN', 'Chinese', '简体中文', [
	'Organization:Overview:UserRequests' => '来自此组织的需求',
	'Organization:Overview:MyUserRequests' => '我在此组织的需求',
	'Organization:Overview:Tickets' => '来自此组织的工单',
]);
